Accessibility Statement

1. Conformance Status

Healix360 strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, speech, cognitive, language, learning, and neurological disabilities.

Where any portion of our website does not yet fully meet these standards, we are actively working to identify and remediate those areas.

2. Accessibility Features

Our website is designed and tested to support the following:

• Keyboard navigation — All interactive elements are reachable and operable using a keyboard alone (Tab, Shift+Tab, Enter, Space, and arrow keys where appropriate).
• Screen reader support — Pages use semantic HTML, descriptive headings, ARIA landmarks where needed, and alternative text for meaningful images.
• Visible focus indicators — Focused links and buttons display a clear outline so keyboard users can track their position.
• Color contrast — Body text and interface elements are designed to meet or exceed WCAG 2.1 AA contrast ratios (4.5:1 for normal text, 3:1 for large text and non-text UI).
• Resizable text — Text can be enlarged up to 200% without loss of content or functionality.
• Responsive design — Pages adapt to phones, tablets, desktop monitors, and assistive screen magnifiers.
• Plain-language content — Medical and insurance concepts are explained in patient-friendly terms wherever possible.
• Descriptive links and buttons — Calls to action describe their destination or purpose rather than relying on phrases like "click here."
• Form labels and error messages — Intake and contact forms include visible labels, programmatic associations, and clear error feedback.

3. Assistive Technologies Supported

The website is designed to be compatible with current versions of the following assistive technologies, used together with recent versions of major browsers (Chrome, Edge, Safari, Firefox):

• JAWS and NVDA on Windows
• VoiceOver on macOS and iOS
• TalkBack on Android
• Dragon NaturallySpeaking and other speech-input tools
• Browser zoom and OS-level magnification

4. Known Limitations

Despite our best efforts, some content on the website may not yet be fully accessible. Areas under active review include:

• Older imported content (such as legacy blog posts) that may not include full alternative text or fully optimized heading structure;
• Embedded third-party content (such as videos, maps, or social media widgets) whose accessibility is controlled by the third-party provider;
• Downloadable PDF documents, which we are progressively replacing with accessible HTML equivalents.

If you encounter an accessibility barrier, please contact us using the information below so we can address it and offer the information in another format.

5. Third-Party Content

Some features on the website may be provided by third parties, including video hosts, mapping providers, scheduling widgets, social media embeds, and analytics tools. While we work to use vendors who support accessibility, the content and behavior of these third-party components is governed by those providers and may not fully meet WCAG 2.1 AA at all times. We will gladly help you obtain the same information through an accessible alternative—just contact us.

6. Alternative Formats and Personal Assistance

If you need information from this website in another format, or you would like help completing an intake or insurance verification, we will assist you directly. Available accommodations include:

• Reading information aloud over the phone;
• Sending information by email, large-print mail, or another format you request;
• Completing intake by phone instead of an online form;
• Coordinating with a caregiver, family member, or authorized representative on your behalf.

7. Ongoing Improvement

Accessibility is a continuous process. Healix360:

• Reviews new pages and features for accessibility before release;
• Trains content contributors on accessible writing, image descriptions, and link text;
• Periodically audits the site using a combination of automated tools and manual testing with assistive technologies;
• Prioritizes fixes that affect the most patient-facing workflows—intake, insurance verification, and contact—first.

8. Feedback and Reporting Barriers

We welcome your feedback on the accessibility of healix360.com. If you encounter an accessibility barrier, have suggestions for improvement, or need assistance, please contact us. We aim to respond to accessibility feedback within five (5) business days and to provide requested information in an accessible format as quickly as reasonably possible.

When reporting an issue, please include:

• The page URL where you experienced the issue;
• A description of the problem and what you were trying to do;
• The browser, device, and assistive technology you were using, if known.

9. Compatibility With Applicable Law

This statement reflects our good-faith commitment to align with the Americans with Disabilities Act (ADA), Section 504 and Section 508 of the Rehabilitation Act, the California Unruh Civil Rights Act, and other applicable accessibility laws. Nothing in this statement constitutes a waiver of any right or defense available under those laws.

10. Contact for Accessibility Requests

For accessibility assistance, alternative formats, or to report an issue, contact:

This Accessibility Statement was last reviewed and updated on May 1, 2026. We review this statement at least annually and whenever we make significant changes to the website.