Question 1

What is Healix360?

Accepted Answer

Healix360 is a specialized coordination service that provides access to advanced mobile wound care. Experienced physicians and nurse practitioners deliver hospital-grade wound care directly in the patient's residence or facility.

Question 2

Who provides the actual medical care?

Accepted Answer

Services are delivered by licensed physicians and nurse practitioners experienced in the evaluation and management of chronic and complex wounds. Every clinician is credentialed and rigorously vetted, and care is provided directly to patients.

Question 3

Do I need a referral from my primary care doctor?

Accepted Answer

While a referral from a primary care physician, podiatrist, or vascular surgeon is helpful, it is not required. Patients or their families can contact us directly to initiate the coordination process.

Question 4

What happens during the first visit?

Accepted Answer

The licensed clinician performs a comprehensive bedside assessment, reviews your medical history, accurately diagnoses the wound, and initiates the first step of an individualized treatment plan.

Question 5

Is mobile wound care covered by Medicare?

Accepted Answer

Yes, the professional services delivered by our licensed physicians and nurse practitioners are typically covered by Medicare Part B when medically necessary.

Question 6

How do I confirm my insurance coverage?

Accepted Answer

Contact our team to verify your Medicare Part B, Medicare Advantage or Medi-Cal benefits before treatment.

Question 7

What if I have Medicare Advantage?

Accepted Answer

Medicare Advantage plans are accepted, though they often require prior authorization for advanced therapies. Our coordination team handles the authorization process for you.

Question 8

Are advanced therapies like skin substitutes covered?

Accepted Answer

Yes, Medicare Part B covers many advanced cellular and tissue-based products (skin substitutes) when deemed medically necessary for chronic, non-healing wounds.

Question 9

Where do the clinicians see patients?

Accepted Answer

Care is provided directly to patients in private residences, assisted living communities, and skilled nursing facilities.

Question 10

What counties do you serve?

Accepted Answer

We serve listed communities in California: Los Angeles, Orange, Riverside, San Bernardino, San Diego, Ventura, Santa Barbara, Kern, and San Luis Obispo counties. Confirm your exact address and visit availability with our team.

Question 11

Can a provider visit my loved one in a memory care unit?

Accepted Answer

Yes, our clinicians frequently deliver care in memory care units, providing compassionate and highly specialized treatment without the stress of transportation.

Question 12

What kinds of wounds do you treat?

Accepted Answer

Our clinicians specialize in chronic and complex wounds, including diabetic foot ulcers, pressure injuries, post-surgical wounds, arterial ulcers, venous stasis ulcers, and non-healing traumatic wounds.

Question 13

What is a 'chronic' wound?

Accepted Answer

A wound is generally considered chronic if it has not shown significant signs of healing within 30 days despite standard care.

Question 14

Do you perform debridement?

Accepted Answer

Yes, our licensed physicians and nurse practitioners are highly skilled in performing sharp, mechanical, and enzymatic debridement at the bedside.

Question 15

What are Cellular and Tissue-Based Products (CTPs)?

Accepted Answer

CTPs, often called skin substitutes or placental allografts, are advanced biological dressings applied to stalled wounds to introduce growth factors and command the body's cells to regenerate tissue.

Question 16

How does Healix360 partner with Skilled Nursing Facilities (SNFs)?

Accepted Answer

We coordinate regular on-site wound rounding by licensed clinicians. They provide expert evaluations, debridement, and advanced therapies, which helps improve Quality Measures and reduce hospital readmissions.

Question 17

Do you supply the daily wound dressings?

Accepted Answer

The mobile providers bring the advanced biological dressings needed for their specific procedures. Standard daily dressings are typically coordinated through a DME or provided by the facility or home health agency.

Question 18

Do you communicate with the primary care physician?

Accepted Answer

Yes, detailed clinical notes are generated after every visit and shared with the patient's primary care team and facility staff to ensure seamless continuity of care.

Question 19

How do we request an urgent evaluation for a resident?

Accepted Answer

Facility administrators or Directors of Nursing can contact our intake team directly by phone or through our contact form. We prioritize urgent requests to prevent unnecessary ER transfers.

Frequently Asked Questions

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