Patient Bill of Rights

"Healix360 provides advanced mobile wound care through licensed physicians and nurse practitioners. Care is provided in homes, assisted living communities and skilled nursing facilities in listed California service areas."

Your Rights as a Patient

As a patient receiving care coordinated by Healix360, you have the right to:

• Respect and Dignity: Receive considerate and respectful care in a safe environment, free from all forms of abuse, neglect, or harassment.
• Information: Obtain complete and current information concerning your diagnosis, treatment, and prognosis in terms you can reasonably be expected to understand.
• Informed Consent: Participate in decisions involving your healthcare. To the extent permitted by law, this includes the right to refuse treatment and to be informed of the medical consequences of your action.
• Privacy: Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly.
• Confidentiality: Expect that all communications and records pertaining to your care will be treated as confidential.
• Financial Transparency: Receive information about your financial responsibility, Medicare coverage, and any out-of-pocket costs prior to receiving care.
• Continuity of Care: Expect reasonable continuity of care and coordination with your primary care provider or facility staff.

Your Responsibilities

To facilitate your care, you have the responsibility to:

• Provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
• Follow the treatment plan recommended by the clinician, including instructions for caregivers regarding offloading, dressing care, and nutrition.
• Inform the clinician if you anticipate problems in following prescribed treatment.
• Be respectful of the visiting clinicians providing care in your home or facility.
• Fulfill the financial obligations of your healthcare as promptly as possible.

Complaint Resolution

If you believe your rights have been violated, or if you have concerns about the quality of care received, you have the right to file a grievance without fear of reprisal. Please contact our coordination team at 877-545-1300 or email info@healix360.com to initiate a formal review.