Privacy Policy

This Privacy Policy describes how Healix360 ("we," "our," or "us") collects, uses, discloses, and safeguards information when you visit our website, submit an intake or referral form, or otherwise interact with us. We respect your privacy and handle your information in a manner consistent with applicable federal and state law, including the Health Insurance Portability and Accountability Act ("HIPAA") and the California Consumer Privacy Act / California Privacy Rights Act ("CCPA/CPRA").

1. Information We Collect

Information You Provide

When you submit an intake form, request services, or contact us, we may collect:

• Name
• Phone number
• Email address
• Mailing or service address
• Insurance information (carrier, member ID, plan)
• Basic information about your wound or medical condition, including condition type, duration, and prior treatment
• Appointment requests and scheduling preferences
• Occasional photographs of a wound that you choose to provide for intake or referral purposes

Some of this information may constitute Protected Health Information ("PHI") under HIPAA when collected for the purpose of arranging access to a healthcare provider.

Information Collected Automatically

When you visit the website, we may automatically collect non-PHI technical information such as IP address, browser type, device type, pages viewed, and approximate location. This information is used solely to operate, secure, and improve the website. We do not intentionally use cookies or analytics tools to track or store PHI.

When you submit a website form, we may also record the first page visited during that browser session, the page where the form was submitted, the referring website, the form used, and campaign parameters such as UTM values or Google advertising click identifiers. This information helps us understand how a request reached us and respond appropriately. First-visit attribution is kept in session storage, which is limited to the current browser session. We do not place medical details into campaign or advertising identifiers.

2. How We Use Your Information

We use the information we collect to:

• Perform patient intake and process referrals;
• Verify insurance eligibility and benefits;
• Manage provider placement and support access to an independent licensed wound care provider;
• Communicate with you about scheduling, insurance, and care coordination;
• Maintain accurate administrative records as required by law;
• Operate, secure, and improve our website and services.

3. How We Share Your Information

We share information only as necessary to support access to your care and to operate our services:

• With independent licensed providers involved in your evaluation and treatment;
• With insurance carriers for the purpose of eligibility verification, prior authorization, and claims support;
• With service providers (such as secure hosting, communications, and scheduling vendors) who are contractually required to safeguard your information;
• When required by law, including in response to valid legal process or to protect the rights, safety, or property of any person.

We do not sell your personal information or PHI, and we do not share it for third-party advertising or marketing purposes.

4. HIPAA Compliance

To the extent Healix360 handles PHI in connection with arranging access to care, we follow administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of that information consistent with HIPAA. PHI received and maintained by independent providers is governed by those providers' own Notice of Privacy Practices.

5. Data Security

We use reasonable security measures, including encryption in transit, access controls, secure storage, and ongoing monitoring, designed to protect your information from unauthorized access, use, disclosure, or destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as needed to fulfill the purposes described in this Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the applicable legal requirements.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information, subject to legal and recordkeeping requirements;
• Restrict or object to certain uses of your information;
• Withdraw consent for non-essential communications at any time.

8. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and how it is used, the right to request deletion or correction, the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share your personal information for cross-context behavioral advertising), and the right not to be discriminated against for exercising these rights. Information collected and maintained as PHI under HIPAA is generally exempt from CCPA/CPRA.

To exercise California rights, contact us at the information below.

9. Cookies and Analytics

We may use cookies and similar technologies to operate the website, remember preferences, and measure aggregate usage. We do not intentionally collect, store, or transmit PHI through cookies or analytics tools. You can control cookies through your browser settings.

10. Third-Party Sharing Limitations

We do not share your personal information or PHI with third parties for their own marketing or advertising purposes. We do not permit our service providers to use your information for any purpose other than providing services to Healix360.

11. Children's Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. Information regarding minor patients requiring wound care is collected only from a parent or legal guardian.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised effective date at the top of this page. Your continued use of the website or services after changes are posted constitutes acceptance of the revised Policy.

13. Form Compliance

Forms on this website collect only the information necessary to process your request. Information you submit is handled securely and used only for the purposes described in this Policy. Submission of an intake or contact form constitutes consent for Healix360 and the assigned independent provider to contact you regarding intake, insurance verification, scheduling, and care coordination. Please avoid submitting unnecessary sensitive information through web forms.

14. Contact for Privacy Requests

For questions about this Privacy Policy, to exercise your rights, or to submit a privacy complaint, contact:
Privacy Officer
Healix360 Advanced Mobile Wound Care Specialists
6618 San Fernando Rd, Glendale, CA 91201
Phone: 877-545-1300
Email: info@healix360.com