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For referring providers and facilities

Refer a Patient to Healix360 Wound Care Specialists

Review & Sign Referral Agreement

Healix360 coordinates mobile wound care referrals from physicians, hospital discharge planners, case managers, home health agencies and care facilities. Send the patient face sheet with insurance information, a referral for wound evaluation and treatment, and applicable wound progress notes. Include recent wound photos if available and lawfully shareable.

Check service coverage by ZIP code

Explore listed service regions. Confirm the exact address and visit availability with our team.

  • 24-hour coordination line
  • California
  • Secure, separate record transmission

Step 1

Referral checklist

Send these records together for intake review.

  1. Item 1

    Patient face sheet

    Include patient demographics, contact information and insurance information.

  2. Item 2

    Referral for wound evaluation and treatment

    Include the referring clinician's referral and contact information. The organization agreement does not replace a required clinical order or patient authorization.

  3. Item 3

    Wound care progress notes, when applicable

    Send the past 30 days of wound care progress notes if the patient has been under your organization's care for more than 30 days, or has received wound treatment from any provider during the past 30 days.

  4. Optional

    Recent wound photos, if available

    Include recent wound photos if available and permitted to be shared. Add the date taken and wound location when known. Photos are optional and do not replace an in-person clinical assessment. Do not delay a referral solely because photos are unavailable.

Wound photos are not uploaded through this website. Send them separately through your organization's approved secure method.

Before you send records

Patient records and wound photos must be submitted separately from the organization agreement. Verify the destination, share only information lawfully disclosed for the referral, and use your organization's approved secure transmission method. Do not assume an ordinary email message is secure. Call our coordination team if you need transmission instructions.

Referral fax

Confirm the destination before sending. Use your organization's approved secure transmission method.

Availability

Our team is available 24 hours for coordination inquiries. Visits are scheduled following intake review and depend on clinical needs, location, provider availability and applicable insurance requirements. Referral acceptance, same-day visits and insurance coverage are not guaranteed. This is not an emergency service; call 911 for a medical emergency.

Other ways to start

How referral coordination works

  1. 01

    Prepare the referral

    Gather the face sheet, wound evaluation and treatment referral, applicable progress notes and any available wound photos.

  2. 02

    Confirm the transmission method

    Use an approved secure method to send records to the referral email or fax. Contact our team if you need help confirming the destination.

  3. 03

    Intake and eligibility review

    Our coordination team reviews the referral and may request missing records or insurance details. Benefits, authorizations and costs depend on the patient's plan and proposed care.

  4. 04

    Coordinate the next steps

    When appropriate, our team helps coordinate with an independent licensed provider. The treating provider determines clinical assessment and treatment; scheduling depends on availability.

Referring regularly? Put the organization agreement in place before or alongside your first referral.

Review & Sign Referral Agreement

Referral questions

Prepare the patient face sheet with insurance information, a referral for wound evaluation and treatment, and applicable progress notes. Include recent wound photos if available. Contact info@healix360.com or call 877-545-1300 to confirm an appropriate secure transmission method. Referral fax details are available through the Show referral fax button on this page.

Provide the past 30 days of wound care progress notes if the patient has been under your organization's care for more than 30 days, or has received wound treatment from any provider during the past 30 days.

Yes, include recent wound photos if available and lawfully shareable, with the date and wound location when known. Send them through an approved secure method, separately from the organization agreement. Photos are optional; do not delay a referral solely because photos are unavailable.

Physicians, hospital discharge planners, case managers, home health agencies, skilled nursing facilities, assisted living communities and other care organizations may contact the coordination team. Patients and families can request assistance through the patient intake page. Clinical orders and authorizations may still be required.

Referrals may concern diabetic foot ulcers, pressure injuries including sacral wounds, venous or arterial ulcers, surgical wounds, traumatic wounds, burns, and large, complex or non-healing wounds. Acceptance and treatment suitability require individual review by an appropriate clinician. Severe burns and other emergencies require emergency care.

Healix360 provides mobile wound care in listed California service areas. Check the location directory and confirm the patient's exact address with the team; a listed area does not guarantee an available appointment.

No. The team is available 24 hours for coordination inquiries, but appointments depend on intake review, clinical needs, location and provider availability. Insurance benefits, authorizations and costs must be reviewed for the patient's plan and proposed treatment.

No. The Referral Source Coordination and Business Associate Agreement concerns the relationship between organizations. It is not a patient authorization or a substitute for a required clinical order. Patient records and photos must be submitted separately.

You Don't Have to Live With a Wound That Won't Heal

Get connected with an experienced wound care specialist today and take the first step toward healing. Most treatments are covered by Medicare Part B.

877-545-1300